Doug, it was one of those days that one will always remember what they were doing when they heard the news. I was Purchasing Director for a company in central Ohio and I was in an informal meeting in my office with a representative of our lessor. His cell phone rang and he looked at it and said, "This is my wife, I better take it." When he hung up he said, "A plane has just flown into one of the World Trade Center buildings!" We all thought, 'What a horrible accident.' A few minutes later his phone rang again, again his wife, with the news that a second plane had flown into the other World Trade Center building. We knew immediately what this meant.
Later, I bought sweatshirts for my wife and me, commemorating the heroism of the police and fire fighters, with the words, "Never Forget." It always seemed a metaphor to me that as we laundered the shirts, the printing on them faded, just as the memory of many Americans' memories faded. I know that I will never forget, nor will I ever forgive.