The customer base is not homogeneous. We're a VERY diverse bunch. A partial list from my POV:
- traditionalists, e.g., grandpa and/or dad taught me
- DIY folks, which is actually a very diverse group in its own right
- Folks that are simply curious
- Retired folks who are looking for new interests
- "I can do that!" folks, who are a bit different from DIY, at least in my mind
- back-to-nature folks
- folks looking to make cheap alcohol
Bored people with money is probably the least likely demographic. Why? 'Cuz winemaking is too much effort for anyone that bored!
Took the words right out of my mouth.
That diversity makes it hard to market. Traditionalists tend to go with the old grapes and recipes. Takes a lot of education - which they think they don't need - to reach them.
The DIY crowd tend toward YouTube research. Sometimes they find the right guys. Sometimes they don't. Whichever they find they tend to listen to. They tend toward buying from those vendors that are recommended in the videos.
Retired folks are a good market. Much easier to reach via personal contact. Tastings at the retirement community, churches, etc.
I can do that's? Not sure who they are.
Back to nature folks tend to crush and let nature take it's course. Maybe they figure out, after their first go 'round that they should do some larnin' and readin' somewheres.
Folks looking to make cheap booze don't necessarily care about quality. Most of those I've met purchase gear to do something we're not allowed to talk about on this board.
Overall, getting to all of these groups and the ones not mentioned whoever they may be, is a real challenge. Takes a multi-pronged campaign. Social media, outdoor advertising, little ads in church bulletins?
Currently, we have two LHBS's near enough to make the trip worthwhile. One would rather grind grain for brewing than talk to us about exotic yeasts, YAN, or anything winemaking. The other is a hardware store that serves both parts of the hobby. But the staff are the same people who can show you where to buy a shut off valve or sell you a new blade for your lawnmower. None of them are actually trained on fermentation hardware or software. They don't spend much time in that part of the store.
Another closed six or seven years ago. They had decent stock, concentrated on wine, and the owner actually fermented on occasion. He devoted a couple of aisles in his hardware store to fermentation. Alas, at retirement age he succumbed to a lucrative offer to sell the building to a national dollar store chain.
More Wine gets a lot of our business.