Wineexpert wine kits

[rainayeh]

Anyone have experience with this company? I bought one of their sherry kits and followed it although their instructions seemed not ordinary from other kit makers. Well, the kit failed, I could not achieve the sg in and tried hard as I can to get it going with no luck. Contacted company and shared my notes with them. After a while they agreed to provide me with another batch to try it again. This was last February. Well so far no luck, I contacted them a couple of time to see when and where I can pick up my kit but nothing. Their customer rep replied once stating she was on holidays, but will fulfill the order, well nothing. Is this a bad company to deal with? Is wineexpert a basement op with a quick con?

 

[cpfan]

Interesting story. Winexpert is perhaps the best known of the kit companies, and has an excellent reputation for customer service.

Good luck with your next kit, Steve

 

[rainayeh]

"Excellent reputation for customer service" . Well I kind of thought so in the beginning when they showed interest but now I am beginning to think it has lost interest in this area. Too bad I was looking forward to using their sherry product since none else seems to sell it anymore.

 

[LoneStarLori]

I have done at least 8 of their wine kits with no problems at all. Bottled one today and have two more in the works. I'm sorry to hear you are having troubles.
I can't say I have ever had to contact customer service but if it were me, I would stay on them. One bad employee who doesn't want to do his job right shouldn't define a company. I ALWAYS make sure and ask the name of the person I am dealing with. They tend to feel more responsible to do the right thing in a timely manner.

 

[levibjork]

I've only had good experiences with their kits. I used to work at a home brew store that sold them exclusively, so it's my default preferred kit provider. Sorry you had a bad experience!


Sent from my iPhone using Wine Making

 

[rainayeh]

I am certain this was just a bad kit and not a fair example of their stuff. Nevertheless I did expect them to honour their commitment to replace it. So far all I got is promises but no follow up. Now they won't even respond anymore, not sure I want to deal with a company that does this. I ll be looking for another supplier, too bad I had high hopes for these guys.