I am pretty sure I know who you are talking about, probably located in New Smyrna Beach, FL. I contacted them regarding shipping status in January for my LE South African Shiraz/Cab as I was going to be out of town a few days and didn't want the kit to sit on my door step during the polar vortex. I got an incredibly rude response from them and will never use them again regardless of price. A few bucks is not worth dealing with those sort of people.
I live near Jacksonville, and New Smyrna is about 2 hours away. I was going there for a weekend, and was going to swing by the retail store to pick up 3 kits, a bunch of bottles, corks, chemicals, etc. I had priced everything out from their web site, and was very happy with what they advertised.
When I got there, they told me that their on-line prices were only on-line, and the in-store prices were different. I'm not talking a couple bucks here - for an Eclipse kit, the price jumped from about $115 on-line, to $154 in the store.
I asked them if they were really telling me it would be cheaper to go home, order those kits, and have them shipped than to pick them up with me right then. Yup. Sure enough with shipping it would have been $20 per kit - so still $20 cheaper than in the store. And, they refused to budge from their boneheaded policy. I put my $400+ worth of stuff back on the shelves, and hit the road. They will never get another dime from me.
There is a nice little superstore for wine making supplies located in Winter Garden that I now use. They have the same prices on kits, and honor the same price on-line and in the store. Nice folks, too, although I have not had any experience with their shipping poilicies. They have been great about calling when my LE kits came in, and had no problem with me calling in to add to my order. They were also great about ordering an Eclipse kit that they did not normally stock for me, and called me as soon as it came in. Very friendly when I called a couple times checking to see if they had an idea of when it would be in also. IIRC, it was only a couple weeks for it to arrive. So now, I just wait until I need enough stuff to make the drive worthwhile, and head on down there. It's about 2 1/2 hours driving for me, so still not too bad.
I just started my LE Oregon Pinot Noir (that I got from the superstore for cheaps!) 2 nights ago. This is my first pinot, but I've read a few things about battonage on them. What are ya'lls thought on doing that with this kit?
How is this wine a few months in? I have medium hungarian oak cubes - would this wine benefit from these, or should I just stick with the chips in the kit?
John
FL charges sales tax on grape juice?
Their policies are not always customer-oriented, that's for sure. I think their business model is that internet sales can be transacted with a minimum of customer interface (i.e., customer service) and the expenses they do not incur are passed on to the customers.
NS
Any updates on this kit? I am hopefully starting mine very soon, just waiting to transfer a Pinot Grigio to free up a carboy.
-Josh
PYeast pitched on Sunday, 06/22/14
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