shadowr434
Member
- Joined
- Feb 23, 2014
- Messages
- 43
- Reaction score
- 5
I have been eyeing the WE Pacific Quartet LE 2013 kit since they were announced. At the time, I could only justify one kit so I went with a red. I have been regretting not ordering both ever since.
Long story short(er), they are shipping this month and I found some listed online. I tried to order from the less expensive place in S. FL which is also a home brew shop. They were only $10 less and have a rather bad rep but I thought I'd try.
EPIC FAIL! I won't go into detail, but I am not happy and feel that I was not only mislead online, but also over the phone.
After no resolve with the first place, I called the 2nd place this evening. Labelpeelers.com. I felt like my business was important right from the start. He had me at Hello.
I have ordered from Labelpeelers.com before and had no problems but this sealed the deal. I spoke with Matt, the owner and he was so professional and personable. I sure wish I could meet him, i know we would be friends.
He assured me he had over 30 extras in stock and was also able to split a payment into 2 cards. (I had a Visa gift card I wanted to use but it didn't cover the total cost.) I had the confirmation in my mail before I even got off the phone.
With over 35 yrs in retail, I know most people are real quick to pull the trigger when they get service that stinks, but few take the time to say 'Nice job" so I just had to post this.
Nice job Matt @ Labelpeelers.com! You have a happy customer.
I just got done ordering my next kit from BevArt. I decided to get the WE LE2013 Pacific Quartet.
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