I've been fighting with an online financial system -- It reassigned my preferred user ID, and now it's giving me fits regarding the password.
I try to login. The site says the user ID or password is wrong, sends me to a screen that asks 20,000 questions to verify who I can, and then I reset the PWD. Then I try to login, get a message stating the UID/PWD is wrong, and start the process over -- until it decides I've had too many attempts today and locks me out for 24 hours.
I tried this weekend before last ... but customer service doesn't work weekends. Didn't get back to it until Saturday ... which was deja vu.
Ok, not going to make THAT mistake again. Went through several iterations after work today, same result.
Most have heard the saying: Repeating the same thing over and over again, expecting a different result, is a sign of insanity.
Not saying I'm sane, but I did NOT expect a different result, and I was not disappointed!
So I called customer service and got one heckuva runaround with the automated system. It took 10 minutes before I frustrated the automated system and it gave up, connecting me to a real person. It took her only 5 minutes to reset my access so I could log in.
Except ... I had to enter a new password. I use long passwords (12+ characters, 20+ for sensitive stuff). I hate making passwords up quickly, so I punted.
I will need to login later and change the PWD. I was polite to the person on the phone (the situation is NOT her fault) but I was irritated, and my profanity-laced password reflects that.
On the plus side, only people who have had to deal with this site have any chance of guessing my password!
I try to login. The site says the user ID or password is wrong, sends me to a screen that asks 20,000 questions to verify who I can, and then I reset the PWD. Then I try to login, get a message stating the UID/PWD is wrong, and start the process over -- until it decides I've had too many attempts today and locks me out for 24 hours.
I tried this weekend before last ... but customer service doesn't work weekends. Didn't get back to it until Saturday ... which was deja vu.
Ok, not going to make THAT mistake again. Went through several iterations after work today, same result.
Most have heard the saying: Repeating the same thing over and over again, expecting a different result, is a sign of insanity.
Not saying I'm sane, but I did NOT expect a different result, and I was not disappointed!
So I called customer service and got one heckuva runaround with the automated system. It took 10 minutes before I frustrated the automated system and it gave up, connecting me to a real person. It took her only 5 minutes to reset my access so I could log in.
Except ... I had to enter a new password. I use long passwords (12+ characters, 20+ for sensitive stuff). I hate making passwords up quickly, so I punted.
I will need to login later and change the PWD. I was polite to the person on the phone (the situation is NOT her fault) but I was irritated, and my profanity-laced password reflects that.
![Rolling on the floor laughing :rofl: 🤣](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f923.png)
On the plus side, only people who have had to deal with this site have any chance of guessing my password!