You know Guys and Gals, I have been reading the rave reviews for the All in One Pump over the past years and I have to admit, I was skeptical. Because I had a pump, I only ordered the ancillary pieces, e.g. the two-hole stopper, the relief valve, tubing, etc., for bottling. I hooked it all up and several attempts to bottle left me "underwhelmed" by the product. I put it in a drawer and returned to using a siphon and gravity. Labor intensive, back breaking and slow as it was, at least I could get the job done. Still, in the back of my mind was the nagging question, "Why is everybody so crazy about this thing and why do I think it is at best, so-so?" I dug it out of the drawer, tried it again with the same results and was about to deep six it when I thought, "Why not contact Steve (hereafter known in my house as Job) and see if he has any insight?"
It took a couple of phone calls to diagnose and isolate the problem and Steve hung in there. After several conversations, we found that Steve was to blame. He should not sell his product to idiots! Yes, I had the relief valve on the liquid side and not on the vacuum side as the process design calls for. Today I rectified the assembly and bottled a 6.5 gallon carboy in about a half hour, start to finish including installing the corks. I am now officially a rabid fan of the system and I give it my highest recommendation to any home wine maker. You will save yourself so much time and trouble, not to mention your sanity, by using the system.
Lastly, no recommendation of this product would be complete without recognition of the man behind the product, Steve. He took on my issue as though it was his problem and never quit until we reached a resolution. A great product is one thing and there are many out there. Superior customer service is much more rare and is a treasure when you find it. Put this on your wish list, birthday list or Christmas list, but get one!
It took a couple of phone calls to diagnose and isolate the problem and Steve hung in there. After several conversations, we found that Steve was to blame. He should not sell his product to idiots! Yes, I had the relief valve on the liquid side and not on the vacuum side as the process design calls for. Today I rectified the assembly and bottled a 6.5 gallon carboy in about a half hour, start to finish including installing the corks. I am now officially a rabid fan of the system and I give it my highest recommendation to any home wine maker. You will save yourself so much time and trouble, not to mention your sanity, by using the system.
Lastly, no recommendation of this product would be complete without recognition of the man behind the product, Steve. He took on my issue as though it was his problem and never quit until we reached a resolution. A great product is one thing and there are many out there. Superior customer service is much more rare and is a treasure when you find it. Put this on your wish list, birthday list or Christmas list, but get one!