This made me think -- I'd much rather have someone tell me something obvious I should know, than not tell me because I should know. We don't always think of everything, and sometimes the missing obvious thing is the answer. This is certainly true for me.
It's good to go through a common checklist, eliminate easy things before digging into problem solving. One time my supervisor, who was working at a remote office, called me -- the office printer wasn't working. We spent 20 minutes testing everything, me talking him through things over the phone. Unplugging and replugging cables, rebooting the PC, trying different programs, printing from other PCs. Nothing. Nada. Zilch.
Then a thought occurred to me -- "Larry, is the printer turned on?"
We laughed about that for years.
It's good to go through a common checklist, eliminate easy things before digging into problem solving. One time my supervisor, who was working at a remote office, called me -- the office printer wasn't working. We spent 20 minutes testing everything, me talking him through things over the phone. Unplugging and replugging cables, rebooting the PC, trying different programs, printing from other PCs. Nothing. Nada. Zilch.
Then a thought occurred to me -- "Larry, is the printer turned on?"
We laughed about that for years.