Disappointed!

[Musissa]

My husband ordered 160lbs of fresh Cab Sauvignon grapes from this company https://www.baywinebrokers.com/, he paid for 2 Days Air shipping because we wanted our grapes to be in a great condition. We waited since the middle of September till the grapes reached the proper brix (24). Today the UPS truck brought us 3 buckets of "frozen" must, 6 gallons each. My husband called them and had a long conversation. No apologies, just long explanations why they sent must instead of fresh grapes. So, it wasn't a mistake, they did this without calling my husband and asking him whether he wants must instead of fresh grapes. After picking our Isabella, Eastern Concord and Cab Sauvignon yesterday and today, destemming, crushing and starting Isabella/Concord wine, we had a pleasantly lazy evening. But it wasn't what we were waiting for. We crashed our Cab Sauvignon along with thawed Frontenac and Cab Franc from our micro wine yard and mixed everything with the must. We got more must and will make more wine. Also, we got 3 buckets that are very useful. But we ordered fresh grapes and didn't receive them. Not a good experience at all.

 

[Musissa]

We placed our order on 09/10 and received the wrong thing on 10/16. My husband called them once and asked about the order and was told that they are waiting for grapes to ripen (brix should be 24 by their standards). Then on Monday my husband got an email with the UPS Ground (instead of 2 Day Air) trucking number. The must came cold, not frozen (we are ordering raw food for our GSD from CA, and it comes frozen every time). At least my husband is very happy with his 3 new 6-gallons buckets and with the fermenting must smell in our house 🤣. I am attaching pictures of what we found in our "frozen" must (plenty!), a congratulatory message and how our own berries look after my husband destemmed them (Frontenac and Cab Sauvignon). I am still very . Hoping to prune our old vines properly and have much better harvest next year.

 

[anthocyanin]

Honestly, I would look into doing a chargeback on your credit card if Bay Wine Brokers won't refund you your order (or at least partially). You were not sent what you ordered, and instead were sent a cheaper product. That's a valid reason IMO. I'm sure the frozen must will still turn out tasty but yeah I would be upset too.

 

[winemaker81]

Yes, contact your CC company, send your original receipt to show it's not what you ordered.